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Article discussing how Netflix and similar services are shaping expectations about product delivery, which in turn are driving libraries to rethink how items are delivered to their customers. Library Delivery 2.0 refers to the idea of delivering library materials into the user's hands in a way that is personalized, convenient and fast. Written November, 2006.
Half-day workshop at Metropolitan New York Library Council, New York City.
Presentation at Moving Mountains: Exploring Library Courier Services Symposium, Denver, CO.