Article discussing how Netflix and similar services are shaping expectations about product delivery, which in turn are driving libraries to rethink how items are delivered to their customers. Library Delivery 2.0 refers to the idea of delivering library materials into the user's hands in a way that is personalized, convenient and fast. Written November, 2006.
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Co-presented with Alan Bern (Berkeley Public Library), Marilyn Sheck (Seattle Public Library), and Margaret Hazel (Eugene Public Library). Program was sponsered by the Intellectual Freedom Committee. The point of the session was to explain how the RFID technology used in libraries is different from what is used by Walmart and other supply-chain applications.
Slides are no longer available.