Presentation at ALA Conference in Las Vegas (2014). Sponsored by the Public Library Association. I really enjoyed doing this presentation because the crowd was very engaged. Got lots of good ideas from them. Thanks to all who attended!
The presentation introduces Lean and provides some ideas about how to look at library materials handling workflows with a Lean, customer-centric focus where the customer may be internal (co-worker) or external (patron). Introduced concepts of Visual Management and 5S from Lean and identified where "waste" happens in libraries.