Skip to content

About
Focus areas
Projects
Publications
Presentations
Blog

LibraryCall

Topic

SLA

1 item in the archive.

Blog post, 2006 Using Service Level Agreements Takes the Guesswork out of IT Support

The Galecia Group, 2000–2026

Library technology consulting from Petaluma, California. This site keeps the record of that work; it is no longer updated.

LibraryCall continues as its own service.

Jim Craner's AI training for libraries continues at PLAID3.

Unless otherwise stated, original material by Lori Bowen Ayre on this site is licensed under Creative Commons BY-NC-SA 3.0.