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Liberated From the Circulation Desk - Now What?
The lastest issue of Collaborative Librarianship is out and so is my latest Technology Matters column. In this issue, I talk about the tenendency for libraries to make a big investment in materials handling and self-service technologies but then fail to make the changes to their staffing and service models that allow them to use their human resources in new and exciting ways.
Check out "Liberated from the Circulation Desk - Now what?"