*FULL* Virtual Services Platforms for Libraries

April 7th, 11am PDT

As libraries across the US have closed their physical buildings, we have been building a solution that will help libraries continue to fulfill their mission of providing information and services to the public by establishing their own online support platform. 

Our solution allows library staff to interact with patrons securely from their respective homes by phone, email, online chat, or videoconference. These tools also provide effective management oversight for library managers who are new to managing a remote workforce. The total solution combines four state-of-the-art products:  ZenDesk, Slack, Rescue by LogMeIn, and Zoom.

In this webinar, we'll demonstrate how these tools can be used to provide library and other community services to patrons.

(Time shown below is PDT.)