Keys to Self Service Success

Presentation at CLA Conference on the keys to implementing self-service technologies. It's more than choosing a nice self-check machine. Here's what we came up with:

1. Involve staff in redefining the patron experience and their new roles
2. Make sure changes result in enhanced/new services
3. Take needs of affected customers into account
4. Keep initiative aligned with strategic goals
5. Modify spaces, policies, and collection to support goals
6. Support patrons with training and positive messaging
7. Provide information throughout the library so customers have the information they need, when they need it
8. Make it a happening! Be bold and colorful and have fun!
   

Slides are available at https://www.slideshare.net/loriayre/keys-to-self-service-success.