Materials Handling and Delivery Consultation

Evaluated materials handling operation including delivery and processing of deliveries at each branch, plus technical services. Provided recommendations for improving efficiency, automating sort, and reducing repetitive steps involved in processing materials. Assisted with planning for new building to house technical services and delivery operations.

Home Delivery Pilot

Managed Home Delivery Pilot project, a project funded by an LSTA grant to evaluate the cost and benefits of providing home delivery for library materials. Project was cancelled due to integration issues with integrated library system.

Delivery Service Consultation

Contract began with evaluation of delivery service in the context of other services provided to METRO members. Analyzed costs associated with providing delivery and alternative approaches to improving service. Continued engagement to help METRO maintain excellent delivery service.