Evaluated materials handling operation including delivery and processing of deliveries at each branch, plus technical services. Provided recommendations for improving efficiency, automating sort, and reducing repetitive steps involved in processing materials. Assisted with planning for new building to house technical services and delivery operations.
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Evaluated use of resource sharing tools by member libraries and providing recommendations for developing a regional resource sharing and delivery plan.
Conducted efficiency analysis of Peninsula Library System’s delivery system. Made recommendations for immediate improvements and long-term planning.
Managed Home Delivery Pilot project, a project funded by an LSTA grant to evaluate the cost and benefits of providing home delivery for library materials. Project was cancelled due to integration issues with integrated library system.
Worked with library during a transition period providing IT management mentoring and IT staffing consulting. Also provided guidance on some facility remodel projects. Contract began with evaluation of interlibrary delivery services.
Evaluated delivery operations of all six regional systems and made recommendations for optimizing services including integrating delivery operation with library system software, consolidating delivery systems and automating sort. The Final Report and Recommendations related to sorting, labeling, and workflow were also included.
Contract began with evaluation of delivery service in the context of other services provided to METRO members. Analyzed costs associated with providing delivery and alternative approaches to improving service. Continued engagement to help METRO maintain excellent delivery service.
Evaluated delivery system for 188-member library network and made recommendations for improving services and reducing costs.