Evaluated materials handling operation including delivery and processing of deliveries at each branch, plus technical services. Provided recommendations for improving efficiency, automating sort, and reducing repetitive steps involved in processing materials. Assisted with planning for new building to house technical services and delivery operations.
Evaluated use of resource sharing tools by member libraries and providing recommendations for developing a regional resource sharing and delivery plan.
Conducted materials handling and collection management analysis. The project addressed space shortage issues, materials handling workload, how to reduce turnaround time and expand services, and ways to improve central delivery and sorting. The analysis will also included a comparison of RFID versus bar codes solutions and provide suggestions for how to implement AMH solutions into their libraries.
Contract began with evaluation of delivery service in the context of other services provided to METRO members. Analyzed costs associated with providing delivery and alternative approaches to improving service. Continued engagement to help METRO maintain excellent delivery service.
Evaluated delivery operations of all six regional systems and made recommendations for optimizing services including integrating delivery operation with library system software, consolidating delivery systems and automating sort. The Final Report and Recommendations related to sorting, labeling, and workflow were also included.
Evaluated delivery system and provided recommendations for reducing costs and planning for increases in volume while reducing staff costs.
Assisted with development of RFI/RFP to implement central, automated sort for all Massachusetts regional systems. Assisted with research, RFI and then RFP development, evaluation, and procurement. The project is a follow-up to the delivery evaluation performed in 2008.
Evaluated delivery system for 188-member library network and made recommendations for improving services and reducing costs.
Presentation at Tampa Bay Library Consortium (TBLC) as part of their workshop entitled Any Means Necessary: Beyond Interlibrary Loans. Tampa, Florida.
Report identifying six trends affecting library delivery services.