Doing Your Due Diligence on an AMH VendorSubmitted by Lori Ayre on Sat, 03/10/2012 - 4:00pm
Someone recently asked me for suggestions to ask of other libraries when doing your due diligence on an AMH vendor. I was happy to get that question because too often I think that libraries don't do an adequate job of digging into the experiences of other libraries with vendors. And even when they do, oftentimes the person providing the reference seems to have some incentive to paint a pretty picture rather than giving you the harsh truth. I guess if they tell you about something that hasn't gone well, it suggests they did something wrong.....
I try my best to be as honest as I can be about my assessments of vendors and libraries too! So, if you ask me, you will get an honest answer. I urge libraries to do the same. No vendor is perfect and no procurement, implementation, migration is either. Don't be shy about sharing what hasn't worked well or was HAS worked well. As my therapist used to say....it's all just information.
Anyway, here's some questions that I recommend you ask about a libraries work with an AMH vendor: