LA County Library provides services to over 3.5 million residents living in unincorporated areas and to residents from 49 of the 88 incorporated cities within the County,
with a service area that extends over 3,000 square miles. Library houses a collection of 7.5 million books and materials, including DVDs and CDs, with an annual circulation of 3.3 million items. Each card-holder may request and hold up to fifty (50) items, which are then delivered to the patron’s community library through interlibrary loans within the LA County Library system, resulting in a total of 1.7 million annual holds.
The Library selected Lori Ayre to complete a comprehensive business process assessment of its current materials handling and distribution process, including a cost/benefit analysis for an automated materials handling system (AMH).