One of my former clients, the Vermont Dept of Libraries, recently developed their five-year plans for LSTA, and as part of that process, they identified how the needs of their library users are changing. After conducting surveys and focus groups, they identified Vermont's "most important community needs." State Librarian, Martha Reid, puts it this way:
"The first [need is] that citizens have access to library materials, resources, and programs to support educational achievement, lifelong learning, personal enrichment, and economic wellbeing. This speaks to providing electronic resources and statewide databases and also supporting resource sharing and expanded electronic linkages. We offer our databases to libraries statewide through the Vermont Online Library, and we’ve added some great products in the last couple of years that focus on lifelong learning and workforce development. Access to resources also means interlibrary loan, where our Vermont Automated Library System (VALS) is key."