You are here
I just discovered an excellent resource for everyone involved in website design, the U.S. Department of Health and Human Services' Research-based Web Design and Usability Guidelines (2003).
Each chapter (available as a separate PDF) focuses on a component such as Design Process and Evaluation, Accessibility, The Homepage, Page Layout, Navigation, Content Organization, etc. There are 17 chapters.
In his March 14, 2005 Alertbox article Lower-Literacy Users, Jakob Nielsen reports that the reading behaviors of lower-literacy users is different from higher-literacy users and offers up some suggestions for website designers.
I'm a big fan of Steve Krug's book, Don't Make Me Think: A Common Sense Approach to Web Usability. I'm feeling pretty guilty that I just purchased five copies of his book for my co-workers without visting his site first which would have resulted in him getting a hefty kickback from Amazon (via their Associate's program). Oh well.