This is my 30-minute presentation at the ALA2013 preconference co-sponsored by the Discovery to Delivery and Rethinking Resource-Sharing Interest Groups. My topic was state of the art delivery solutions and the future of delivery.
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If you are going to ALA in Chicago, you might want to take advantage of free consulting from one of the 15-20 consultants that will be providing free consulting sessions during the Consultants Give Back session.
Find the consultant who can help you at /. If you find someone with the right skills for your project, contact them and make an appointment ahead of time. There are some drop-in options but most of the consultants require appointments.
Lori Ayre assisted in the selection of an RFID/AMH vendor and planning for the implementation. The project included vendor selection, RFID conversion, selecting and sizing equipment (self-check-ins, self-check-outs, sorters, staff stations), planning remodels, and working with vendor. Cheryl Gould worked with the Library to help define their service model to support their goal of 100% self-check-out.
Evaluated the feasibility of implementing AMH systems in the branches and assistied with materials handling workflow optimization related to branch remodels. Project included making recommendations for new equipment, workroom layout, automation and modified workflows.
Provided cost benefit analysis of RFID and automated materials handling solutions for reducing operating expenses and increasing customer service workflow efficiencies. Worked with library to re-envision interlibrary sorting and delivery operations.
The Illinois Library Association had been leading an effort to provide for cost-effective solutions to the changing library landscape in Illinois. After nine regional systems were merged into two (RAILS, and IHLS), they hired The Galecia Group to provide an analysis about how best to go forward with merging the delivery operations from each of the nine regions and to share best practices.
Infopeople webinar highlighting the trends in materials handling including:
- Pricing of AMH systems going down
- Quality of AMH systems going up
- Automated check-in with sorting becoming standard
- Kiosks a hit but still a tad buggy
Lots of info about automated check-in systems, small sorters, advancements in sefl-check-in technology, kiosks and dispensers and new AMH products entering the market.
Today the National Information Standards Organization (NISO) announced the publication of the new recommended practice: Physical Delivery of Library Resources (NISO RP-12-2012).
The document focuses on three key areas: the physical move, automation, and the management of physical delivery ranging from labeling and containers to automation and contracting with courier services, this Recommended Practice addresses both the lending and the borrowing library’s activities related to delivering and returning a physical item.
I laud the effort made in putting these recommendations together. There is a lot of detail and you are bound to pick up some new good ideas. However, there were also a lot of "it depends" and I found it descriptive in places when it should be have been prescriptive. As we all know, just because many libraries do something a certain way, doesnt' make it a good idea! Still,I think the work is useful and certainly a worthwhile read for anyone involved in library delivery.
This article is the culmination of my three year project with the Massachusetts regions as it pertains to their delivery operations. The paper presents important aspects and issues related to the merging of six regional library delivery services in a single statewide system that serves more than 550 libraries, that together circulate more than 15 million items annually throughout the Commonwealth of Massachusetts. The purpose of marrying the six distinct systems was to reduce redundancies and incorporate innovative features to improve library processing efficiency. Most libraries are members of one of nine separate shared integrated library systems. The paper covers the background, objectives, benefits, issues, lessons learned, and a successful request for proposal procurement process for this complex project.
Multnomah County was suffering from overcrowding. There were too many books for the shelves despite their aggressive weeding protocols. To assist in finding solutions, Lori Ayre conducted a comprehensive materials handling and collection management analysis resulting in multiple recommendations falling into six categories:
- Automate the sort and delivery operations
- Create an off-site, just-in-time storage and retrieval system that is integrated with the sort operation.
- Add automated materials handling systems (sorters and self-service check-in) at the Central and regional libraries.
- Add stand-alone bookdrops and expand the size of the Delivery team.
- Make policy and procedures changes
- Expand self-service options.