The ALA Libraries Transform campaign communicates that libraries are more than places where circulation transactions take place, libraries can be transformative. And technologies like RFID, automated materials handling and self-service technologies are the tools that increase opportunities for libraries to provide enriching experiences to their communities. Although RFID projects involve technical hurdles, they can be a fantastic opportunity to transform library services! If libraries only install the technology without changing how they use staff, they miss the chance to change the dynamics of patron-staff interaction.
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There’s something great happening in California, Arizona, and Virginia and it’s all about summer reading. It began when Maricopa County Library District (MCLD) developed the first ever open source summer reading program (SRP) software. Their software, The Great Reading Adventure, (http://greatreadingadventure.com/), was the brain child of an MCLD staffer who garnered support from his library and received a nice infusion of IMLS grant funding. Their software was hugely popular. For one thing, what a great name! And for another, the kids loved it. They earned badges for reading and other activities -- and it was fun! Another reason is that The Great Reading Adventure (GRA) was the first opportunity for many libraries to deliver a web-based summer reading program. Though there are other products available to libraries, those products are commercial products requiring subscriptions that many libraries cannot afford. The Great Reading Adventure was something any library could afford. After that first year, the California Library Association began working with the folks at MCLD and brought in my company to support California libraries that wanted to use the GRA software. With LSTA funding and our help, even more libraries were able to use a web-based SRP.
My consulting practice seems to go in phases and lately I’ve been in the consortia phase. It’s a gratifying place to be. In each case, I see the power that comes from libraries coming together to do something better than any one library could do on its own. In some cases, it creates opportunities that would be completely beyond a library’s capability due to lack of resources (be they human or financial or both).
Initiatives that require costly technology or costly technology experts are particularly good projects to handle at the consortial level. The integrated library system (ILS) is one of those big, complicated, costly technologies that can be leveraged in many ways. There’s the underlying platform (server and operating system), the application (the ILS itself), and there are the people involved in managing the system (ILS Administrator) plus the staff using the system. Some, or all, of these components can be shared across libraries.
For example, a group of libraries can use the same server and application yet operate as independent libraries. That’s what a group of libraries in Northern California is doing. They are each part of a shared Koha system hosted by a service provider. Each library administers its own system and has its own patron records and collection. But they save a lot of money by sharing that platform and that vendor contract, and by not having to manage the operating system and deal with backups and software updates.
In this article, I propose a way we could apply a living, breathing, context-sensitive classification system to parts of our collection instead of basing the organization of physical items on the static, subjective and sometimes arbitrary classification system.
I was inspired by a book I read called The Dynamic Library: Organizing Knowledge at the Sitterwerk – Precedents and Possibilities. The book is a collection of essays from a symposium held in Sitterwerk, Switzerland in 2011. At the symposium, participants explored classification systems and new orders of knowledge in the context of an art collection.
As they noted in the book, the primary purpose of classification systems is to assign a place for a book so that it can then be found. Most classification systems we are familiar with such as the Dewey Decimal Classification System (DDC), LCC (Library of Congress Classification), UDC (Universal Classification System) and BISAC (Book Industry Standards and Communications) support this primary purpose and also support serendipitous discovery by organizing related things together.
However, the person browsing the physical shelves will only enjoy the serendipitous benefit from one of the subject headings associated with an item. So, for example, I might not find that book about scientific breakthroughs by lesbians because the book would have to be placed in either the 509.2 Dewey range (with science) or possibly somewhere in the 306.7663 (with lesbians) but it wouldn’t be in both places. And if you were looking for a book about Islamic lesbian scientists, you’d really have a hard time because many of the classifications systems are still struggling with how to incorporate material about Islam.
In 2002, Roy Tennant wrote a Library Journal article entitled “MARC Must Die.” Sadly, the article remains relevant today. We are still saddled with MARC and we are still operating in a technological backwash when it comes to our library systems. And worse, we are isolated technologically because our attachment to MARC makes it impossible to participate in a meaningful way with the rest of the interconnected, web-based world.
Lori Ayre served as a core working group member on the NISO Consensus Principles on User’s Digital Privacy in Library, Publisher, and Software-Provider Systems.
I’ve been involved in several library remodels and building projects lately for public libraries in the 15,000-30,000 square foot range. My job is to help select self-check systems, and to implement RFID and automated materials handling technologies for the purposes of optimizing materials handling workflows. However, optimizing materials handling workflows is really about optimizing services to patrons. Selecting technologies and making recommendations about how to optimize their use is the easy part. The harder part is helping libraries transition from their traditional staff-based circulation workflows to self-service workflows which free up staff to focus on other patron needs without the constraints, and structure, provided by the traditional circulation desk model.
Over the past several years, we’ve witnessed a virtual explosion of geospatial software, services, and tools—that is, software and tools that enable us to easily map people, places, things, and data. Libraries are uniquely poised to take advantage of these new tools to improve operations and decision-making and to engage their patron communities. These software tools are frequently referred to as geographic information systems, or “GIS.”
GIS can be (incredibly) oversimplified to the concept of “digital maps.” Humans have been using maps for thousands of years—we’re “location-aware,” to borrow a phrase from the software industry. Maps are a way to visualize data, much like pie charts or bar graphs—but in the case of maps, we’re visualizing the physical world around us. And even as libraries deliver more services virtually, they remain physical centers of the neighborhoods and cities they serve. And spatial data can help us learn more about the neighborhoods and cities where our libraries are anchored.
Infopeople webinar to introduce attendees to some key principles of Lean and to provide some tips on how to apply Lean principles to library materials handling workflows.
Focused on some traditional library practices that get in the way including how libraries use bookcarts to define batch size, reliance on staging areas, acquisitions practices, and rigid staff roles.
Hopefully people came away with a new way to think about workflows from the customer perspective and not just from a staff productivity perspective.
Presentation at ALA Conference in Las Vegas (2014). Sponsored by the Public Library Association. I really enjoyed doing this presentation because the crowd was very engaged. Got lots of good ideas from them. Thanks to all who attended!
The presentation introduces Lean and provides some ideas about how to look at library materials handling workflows with a Lean, customer-centric focus where the customer may be internal (co-worker) or external (patron). Introduced concepts of Visual Management and 5S from Lean and identified where "waste" happens in libraries.